The second-hand marketplace Shoppers Voice Frustration Over Sizing Changes
Shoppers are voicing their frustration following a change that caused listings displaying inaccurate size information.
This online marketplace has updated its sizing categories for women's and children's garments failing to inform every member regarding the update.
Social Media Response
Many shoppers and sellers are expressing on platforms claiming that product pages now present a different size category compared to what was initially listed because of the remapping.
The platform stated the new system was more in line with similar services.
The platform has recommended to review their products and update the measurements by hand when needed, causing user dissatisfaction.
Sizing System Updates
Previously, the sizing featured a single numeric size and a letter, such as S/8 or M/10.
The updated approach includes a letter with a size spectrum like S/UK 8-10.
For certain items, the size labels have been reassigned - like an L measurement was formerly size 12 but currently displays as UK 16-18.
Member Stories
Frankie Bridger, who creates plus-size fashion videos, stated the update "complicates both purchasing and selling".
"Not many brands say XL is a 20-22," as the platform currently indicates.
A different member, located in Scotland, said garments she listed featuring size 14 markings were appearing on the platform as size 20–22.
"Should someone sized 20-22 purchase these they will likely be quite upset," she said.
Required Changes
Charlotte Lunn, from Derby, explained she became annoyed due to the update requiring manual adjustment the measurements for "each individual item".
"Personally, this is quite irritating, because of my ongoing medical condition and platform income has been essential after experiencing income reduction," she explained.
Platform Context
The app has more than 100 million users, including 18 million in the UK.
It has proved a popular alternative compared to resale services such as eBay and Depop.
This represents another occasion that an unexpected update to the app has proved unpopular: last year, the service retracted a modification regarding delivery choices due to shopper criticism.
